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Substitution may be necessary to ensure that your arrangement is delivered in a timely manner. The utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item.
There shall be no substitution in type of arrangement; that is, no change in size or shape.
When substitution is necessary, the utmost care shall be taken to maintain the overall effect of the arrangement illustrated in the online catalog. For example, spiked flowers should be substituted for spikes and round flowers for round.
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